酒店基础英语口语（实用的酒店英语口语有哪些）

在旅游、出差等过程中，不可防止我们要和旅馆打交道，为了防止狼狈，学习部分根基的旅馆有关的英语白话是相当必要的，譬喻Check in（备案歇宿），Check out（退房），deposit（押金）等等。

1、Checkin

R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?

下昼好，欢迎光临昆明君乐旅舍，请教有甚么能够帮到您？

G：Yes, I’d like to check-in,please.我要立案留宿。

R：Certainly, Madam. May I have you name, please?好的，小姐。能通知我您的姓名吗？

G：I’m Christine Nolan我叫克莉丝汀诺兰。

R：Do you have a reservation, Ms. Nolan?诺兰小姐，请示您预定了房间吗？

G：Yes, from today.是的，预定了。从今晚开始。

R：OK, Ms. Nolan, please show me your passport. 好的，诺兰小姐，繁难您出示一下您的护照。

R：（双手接主人证件）

R：（扫描宾客证件后双手偿还宾客）

R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan, your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记实。（过了一会）让你久等了，诺兰小姐，您预定了一个夜晚的商务单间，房价￥800（房价用手指给主人不要说出报价）,含两份早饭是吗？

G：Yes.是的

R：Print out the registration form?打印留宿登记表。

（再次与宾客确认姓名，来店离店日期，房号，房价和早饭数等新闻并客套的让宾客在立案单上签字）

R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash?您住成天，押金是￥1500，求教您是刷卡还是付现金呢？

G：By Credit Card.刷卡。

R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card?好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请示您的卡有密码吗？（刷卡前先核实能否为有用的信用卡，有无宾客具名）

G：Yes.有密码

R：OK, please input the password. 好的，请您输一下密码。

R：（刷卡后双手将卡还给宾客，客套的让宾客在POS单上签字并再次示知刷卡的金额）

R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.这是给你刷的￥1500的预授权，请您在POS单上署名确认.

R：（做房卡，填好房卡内页上的房号，房价以及早饭并双手递给宾客，宴客人在内页来宾姓名处签名）

R：The breakfast time is from 7:00am to 10:00am at the IAP. Please show your room number before meal. The need for additional breakfast is 98yuan one person.早饭时间是早晨7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需求非分特别加早饭是98+15% service charge元一位。

G：OK.好的。

R：Your room number is 1018.Here is your key card. The bellman will take your luggage and show you the way.您的房间号码是1018，这是您的房卡。行李生将为您提行李并为您引路。

G：OK.好的。

2、Checkout

R：Good morning, sir .can I help you? 早晨好先生，有甚么能够帮到您？

G：Morning .l would like to check out. 早晨好，我想办理退房。

R：Certainly. Can I have your name and room number? 好的！您能够报告我您的名字和房间号码吗？

G：Thomas Dickson in Room 1218 托马斯.迪克逊 房间号码是1218.

R：A double room for two nights at 800RMB per/night, the meals that you had at the hotel are 250RMB….Here is your bill please check it. 一间双人房住两晚，每晚房费是800元，您在客栈餐厅的消费是250元。。。这是您的账单请您查对一下。

G： Sorry, l am not clear about this item. 不好意思，我对这项消费默示不理解。

R： Oh. This is for the phone calls you made from your room. 这是您从房间内拨打的电话账单。

G： But I didn’t make any calls. 不过我并没有拨打任何电话。

R: Oh, just a moment. l’ll check it . l’m terribly sorry sir .we made a mistake.we will deduct it from you bill right away. 请您稍等一下我查一下。特别歉仄，是我们的失误，我马上从账单中扣除此项收费。

G: It seems correct now .Can I pay by credit card?如今看起来账单是正确的了。

R : Yes, Sir. We will cancel your pre-authorization and charge your bill by Credit Card.好的，先生。我们将会勾销您以前刷的预授权再从头收取您的用度。

G: Yes.好的

R : Have a nice day! We hope to see you again!好的！先生。祝您有快乐的镇日，我们等待能再次见到您！